ISSA Resort welcomes guests traveling with service or assistance dogs, as well as pets, under clearly defined conditions designed to ensure comfort and safety for all guests.
ISSA Resort is a five-star property that includes a premium equestrian centre. When planning a stay accompanied by pets, guests are kindly asked to note that horses are present throughout all outdoor areas of the resort at all times.
For safety reasons, pets must be kept at a safe distance from the horses and are not permitted to approach the riding arena, stables, or training areas. Horses are generally gentle, but may exhibit unpredictable or uncontrolled behaviour if they feel threatened in any way—whether through noise (such as barking), sudden movements, or attempted biting.
The responsibility for maintaining an appropriate distance and ensuring suitable behaviour of any accompanying pet rests entirely with the owner. The safety of our guests, staff, and animals remains our highest priority.
The resort offers four specially designated accommodation units, prioritised for guests accompanied by pets or service dogs. Allocation is subject to availability and requires the presentation of official documentation confirming the dog’s status.
Access with pets, terms and conditions
- Reservations including pets must be requested and confirmed in advance, by phone, directly with the reception. Accommodation of pets may not be possible during certain periods.
- A fee of EUR 40 (VAT included) / day applies per pet.
- Pets (excluding assistance dogs) are accepted up to a maximum weight of 15 kg.
- A maximum of two pets per accommodation unit is permitted.
- In the rooms, we provide containers for water and food, as well as sanitary bags.
- Presentation of the vaccination record / health certificate may be required. An additional pet policy agreement must be signed at check-in.
Pet-restricted areas. For the comfort and safety of all guests
- Pets do not have access in the Nidus Restaurant, SPA, Pub, Stables, pool area and children’s areas.
- In all permitted public areas, dogs must be kept on a leash and under constant supervision.
- Pets may not be left unattended in the rooms. Daily housekeeping cannot be guaranteed while pets are present in the room, for safety and hygiene reasons.
Pet owner responsibilities
- Housekeeping during the stay is only performed when the pets are not present in the room, for the safety of the staff.
- Owners are fully responsible for any damage caused by the pets.
- Owners must collect the waste of the pets, ensure their quiet and appropriate behavior during the stay.
Thank you for your understanding and for respecting these rules, which allow us to maintain the comfort and safety standards specific to ISSA Resort.
