Of all the places you could travel, choose the one you would always return to.
We are delighted to welcome you for a Rememorable experience. To provide you with a swift response, we have compiled the most frequently asked questions here for your convenience.


What accommodation options and guest amenities are available at ISSA Resort?

ISSA Resort offers 53 hotel rooms and suites, alongside 22 private apartments set within 11 duplex villas arranged around the outdoor pool.

The hotel rooms feature furnished balconies, dedicated areas for work and relaxation, in-room digital comfort control, elegantly appointed bathrooms with walk-in showers and with an exclusive John Richmond cosmetics collection, and the full range of amenities expected of a five-star property.

The resort apartments provide generous living spaces, designed for extended comfort and privacy.

Within the duplex villas, the ground floor comprises a living room, kitchenette, and guest bathroom, while the upper level offers a bedroom, a private bathroom, and a furnished balcony. Select villas include connecting bedrooms on the upper floor, making them particularly suitable for families with children or groups of friends.

All in-house guests benefit from breakfast served in Nidus Restaurant, fitness areas and outdoor pool. For parking in the resort premises, SPA access and horse shows, in house guests are offered special rates.

Can guests pay using Romanian holiday cards?

Yes, reservations are accepted and payments can be settled using Edenred, Pluxee, and UpRomania holiday cards. For payments with your holiday card, please contact the Reception team.

Can I purchase gift vouchers for ISSA Resort activities?

Yes, gift vouchers can be purchased online from the ISSA Boutique section on our website.

Is parking available?

Supervised outdoor parking is available, offering convenient access in the resort.

Parking can be booked directly during the reservation process or at the reception.

PARKING RATES*:
Primele 30 min. – Gratuit
0-2 ore – 10 RON
2-4 ore – 20 RON
4-12 ore – 30 RON
Peste 12 ore – 50 RON / zi
Oaspeți cazați – Gratuit
*VAT included

Parking fees may be settled by card at the POS terminals located at the resort parking exits or at the hotel reception.

In addition, parking spaces are available outside the resort premises.

Are transfer services available at ISSA Resort?

Yes. Transfers can be arranged to support your stay when booked directly through our reception. We kindly recommend contacting the reception team in advance to ensure availability and seamless coordination.

Is ISSA Resort a pet friendly location?

ISSA Resort welcomes guests traveling with service or assistance dogs, as well as pets, under clearly defined conditions designed to ensure comfort and safety for all guests.

ISSA Resort is a five-star property that includes a premium equestrian centre. When planning a stay accompanied by pets, guests are kindly asked to note that horses are present throughout all outdoor areas of the resort at all times.

For safety reasons, pets must be kept at a safe distance from the horses and are not permitted to approach the riding arena, stables, or training areas. Horses are generally gentle, but may exhibit unpredictable or uncontrolled behaviour if they feel threatened in any way—whether through noise (such as barking), sudden movements, or attempted biting.

The responsibility for maintaining an appropriate distance and ensuring suitable behaviour of any accompanying pet rests entirely with the owner. The safety of our guests, staff, and animals remains our highest priority.

The resort offers four specially designated accommodation units, prioritised for guests accompanied by pets or service dogs. Allocation is subject to availability and requires the presentation of official documentation confirming the dog’s status.

 

Access with pets, terms and conditions

  • Reservations including pets must be requested and confirmed in advance, by phone, directly with the reception. Accommodation of pets may not be possible during certain periods.
  • A fee of EUR 40 (VAT included) / day applies per pet.
  • Pets (excluding assistance dogs) are accepted up to a maximum weight of 15 kg.
  • A maximum of two pets per accommodation unit is permitted.
  • In the rooms, we provide containers for water and food, as well as sanitary bags.
  • Presentation of the vaccination record / health certificate may be required. An additional pet policy agreement must be signed at check-in.

 

Pet-restricted areas. For the comfort and safety of all guests

  • Pets do not have access in the Nidus Restaurant, SPA, Pub, Stables, pool area and children’s areas.
  • In all permitted public areas, dogs must be kept on a leash and under constant supervision.
  • Pets may not be left unattended in the rooms. Daily housekeeping cannot be guaranteed while pets are present in the room, for safety and hygiene reasons.

 

Pet owner responsibilities

  • Housekeeping during the stay is only performed when the pets are not present in the room, for the safety of the staff.
  • Owners are fully responsible for any damage caused by the pets.
  • Owners must collect the waste of the pets, ensure their quiet and appropriate behavior during the stay.

 

Thank you for your understanding and for respecting these rules, which allow us to maintain the comfort and safety standards specific to ISSA Resort.

When do the Horse Shows take place and where?

The horse shows take place in the indoor arena every weekend, according to the following schedule:

Sâmbătă între orele 18:00 – 19:00, duminică între orele 13:30 – 14:30.

Tickets can be purchased on Entertix .

Guests staying at ISSA Resort can reserve their seats at special rates directly at the hotel Reception, in advance: 85 RON per adult and 60 RON per child aged between 6 and 12.

Children under the age of 6 are invited to attend the horse shows free of charge.

Can you attend the horse shows if you are not staying at the resort?

Yes, visitors who are not staying at the resort are also welcome to attend the horse shows held every Saturday and Sunday.

Tickets can be purchased on entertix.ro or directly at the hotel reception on the day of the show, subject to availability.

Children under the age of 6 are invited to attend the horse shows free of charge.

Additionally, visitors can enjoy a culinary experience in Nidus Restaurant, before or after the show.

Can horse visits be scheduled?

Our horses are cared for to the highest standards, enjoying constant attention and excellent living conditions. Each horse has its own stall, either within the stables integrated into the hotel or in the resort’s dedicated stables.

Guests are invited to discover the story of each horse — from breed and name to its unique history — through the personalized plaques and QR codes available at each stall.

 

HORSE SHOW STABLE VISITING HOURS

Tuesday to Friday: 11:00–12:00 and 16:00–18:00

Saturday: 10:00–11:00

Sunday: 16:00–18:00

After the shows, visitors have the opportunity to meet the horses at the stables for brief interactions.

The horse caretakers are available to answer visitors’ questions and provide information about the horses.

What SPA therapies are available at ISSA SPA?

ISSA SPA offers a curated selection of facial and body therapies, designed to engage the senses and restore balance through touch, rhythm, and carefully chosen techniques.

ISSA SPA features both a private single-treatment room and a dedicated couples’ therapy suite. The SPA is open exclusively to accommodated guests, by appointment, daily from 09:00 to 21:00, offering a calm, uninterrupted setting for a deeply sensorial experience.

The full range of treatments is available on the hotel website on: https://issaresort.ro/journey/wellness/. 

Therapies are booked separately and are kindly arranged in advance.

What does SPA access include for hotel guests?

ISSA SPA is conceived as an intimate retreat and it is open daily from 09:00 to 21:00, offering access to the following facilities: a heated indoor–outdoor pool, a dry sauna with panoramic outdoor views, a wet sauna, sensorial showers, a Scottish shower, and a dedicated relaxation area.

SPA access is available at a rate of RON 100 (VAT included) / 2-hour session/person, as per the following schedule: 09:00 – 11:00 – 13:00 – 15:00 – 17:00 – 19:00 – 21:00. For your comfort and space, seats are limited.

A maximum of two SPA sessions per day can be scheduled, subject to availability. These sessions are available for scheduling between 09:00 and 21:00 hrs. and are kindly arranged in advance through our hotel Reception team.

Guests are invited to enter the locker rooms 15 minutes prior to their reservation.

Access for children under the age of 12 is permitted only when accompanied by an adult and exclusively during the following time slots: 09:00–11:00 and 11:00–13:00.

Minors may use the SPA facilities solely in the presence of a parent or legal guardian, who assumes full responsibility for compliance with the resort’s regulations.

Can non-resident guests access the outdoor pool or the spa?

Access to the outdoor pool and spa is only available for non-resident guests from Monday to Thursday, 9:00–19:00 subject to a prior booking confirmed with our reception team.

Children under 12 can access the SPA area between 09:00 – 11:00 and 11:00 - 13:00, only if accompanied by adults.

From Friday to Sunday, the SPA area and the outdoor pool are exclusively reserved for the hotel guests.

Access to the SPA area is subject to acceptance of the operating regulations.

What activities are available for children at ISSA Resort?

ISSA Resort is a place where children are welcome. The resort offers indoor and outdoor playgrounds open at all times.

Horse-riding lessons, visits to the stables, and weekend equestrian shows help children develop new skills and learn to love and appreciate noble animals such as horses.

Children are welcome to enjoy both the indoor and outdoor pools when accompanied by an adult. At ISSA Resort, younger guests benefit from a dedicated outdoor pool, thoughtfully designed for their comfort and safety. Access to the indoor pool within ISSA SPA is available to accommodated children during the following intervals: 09:00–11:00 and 11:00–13:00.

At the wellness center, children can benefit from 30-minute massages and body therapies, performed in the presence of a supervising adult.

At Nidus Restaurant, younger guests are invited to discover a dedicated children’s menu, carefully created by the resort’s culinary team.

What activities or attractions are available in and around the resort?

The resort offers equestrian, sports, and wellness activities.

We recommend you don’t miss the horse-riding lessons, horse shows, carriage rides through the vineyard, or horseback rides in nature.

If you enjoy sports, you can play padel or pickleball on the outdoor courts, or train in the indoor and outdoor fitness areas.

You can swim in the semi-Olympic outdoor pool, relax in the indoor infinity pool, jacuzzi, or at the spa.

For a premium private experience, we suggest ISSA wine tastings at Crama La Salina, picnics or private dinners in the vineyard, or exclusive horse shows.

Salina Turda, one of the most spectacular tourist attractions in the world, is located 200 m from ISSA Resort.

Nearby attractions also include Cheile Turzii Gorge, Potaissa Roman Castrum, Orthodox Church (Șovagăilor Church), History Museum, Reformed-Calvin Church (the oldest monument in Turda), Clock Tower, the city’s symbol, and The Tomb of Michael the Brave.

Can I book culinary experiences at Nidus Restaurant and ISSA Pub if I am not staying at the resort?

Yes. Guests who are not accommodated at the resort are welcome at Nidus Restaurant and ISSA Pub to enjoy a refined culinary experience or a moment of togetherness. We kindly recommend making a reservation in advance to ensure availability.

Can I host private or corporate events at the resort?

Yes, ISSA Resort has a dedicated team for organizing private and corporate events. Please contact us at sales@issaresort.ro for more information.

Events at ISSA Resort can be curated in highly distinctive ways, shaped by our equestrian performances and horse-led experiences, vineyard settings and wine tastings, as well as access to our padel and pickleball courts, offering a setting that goes well beyond the conventional event format.

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