The Boutique Sales Associate is responsible for delivering a warm, personalized, and professional retail experience to resort guests, presenting and selling the boutique's products while contributing to the overall image and brand of ISSA Resort. The role combines strong sales skills with genuine hospitality, ensuring every guest feels welcomed and well advised.
Responsabilities
Sales & Guest Service
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Welcome guests warmly and offer attentive, personalized assistance without being intrusive;
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Present products clearly, highlighting their features, origin, and value;
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Recommend products based on guest preferences, occasions, and gifting needs;
Store Operations
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Process sales transactions accurately using the POS system;
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Perform opening and closing procedures, including cash counts and daily sales reconciliation;
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Maintain accurate records of sales and daily activity;
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Ensure compliance with company procedures, pricing, and security protocols;
Merchandising & Presentation
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Maintain attractive, clean, and well-organized displays in line with ISSA Resort's brand standards;
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Refresh displays regularly, highlighting new arrivals, seasonal items, and promotions;
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Ensure all products are properly priced, labeled, and presented;
Inventory & Stock Control
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Receive, check, and shelve deliveries, verifying quantities and condition against documentation;
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Participate in regular inventory counts and help minimize stock variance and losses;
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Handle merchandise carefully and store it correctly to preserve quality;
Teamwork & Cross-Department Collaboration
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Collaborate with Front Office, F&B, Spa, and other departments to promote boutique offerings to guests;
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Share product knowledge and guest feedback with the team and management;
Requirements
Education & Experience
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Minimum 1 year of experience in retail sales, preferably in a boutique, hotel, or resort environment;
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Experience with POS systems and basic stock handling is an advantage;
Knowledge and Competencies
● English – intermediate to advanced level (written and spoken);
● A third international language is considered an advantage;
● Strong sales and customer service skills;
● Excellent communication and interpersonal abilities;
● Warm, friendly, and guest-oriented attitude with a genuine passion for service;
● Sales-driven and proactive, with a positive and professional approach;
